I'm a commercial technology leader with a knack of achieving turnaround growth in software and services across EMEA and Asia-Pacific. I build revenue systems to create sustainable growth after product-market fit is known.
The majority of my career has centred on the growth of complex technology and services, with breadth across IT and depth in cloud infrastructure.
I now proudly work at Microsoft, in customer success.
My sales style combines the Challenger Sale and the field of customer success; and my operational approach is that of a Lean practitioner. I'm driven to seek the root cause of issues at hand in order to effect sustainable maturity improvements.
Detailed background, if you're curious
I have lived and worked in Canberra, Melbourne, Sydney and London. My family have enjoyed moving around a lot with my career - my three kids were each born in different cities - but we have finally settled down in the UK.
I started working in 1993. My first career was in the software development of workflow and database systems. I first worked as a consultant analyst programmer for workflow systems. I worked in Cold Fusion and 4th Dimension. In 1997, I switched sides to selling software development services on behalf of a Lotus Notes shop, and then next ecommerce websites for a marketing firm. That was the first seven years of my career.
I was a good developer, but I knew my long-term career was in leadership rather than being hands-on.
In 2000 I joined IBM's infrastructure services division to sell services to major clients in public sector and finance. I sold datacentre relocation services, large Cisco network design and services, Exchange 2000 migration, and sub-1500 seat outsourcing. I sold IBM services to relocate the largest compute infrastructure in the southern hemisphere, run by Centrelink, from its Sydney datacentre to Canberra.
Next I worked at Apple, selling their servers and storage to the enterprise. I won a landmark deal in 2003, the first complex systems deal in the world for Apple, owning the integration between a third-party digital asset management software, HP tape silo, Veritas backup, and Apple servers and storage. This solution was used to support the video analysis of athletes in the 2004 Olympics.
In 2006 I joined Cisco services, and focused on complex sales to their top-tier clients, in four cities over seven years, including London. I was involved with complex commercial and technical contracts, such as operational and commercial design of the 24x7 maintenance regime for BP’s globally diverse networks. I also worked with Defence on civilian and military infrastructure.
I joined the cloud management startup Rightscale in 2012, so I could learn about AWS and the immense cloud infrastructure space that had emerged over the prior few years. I won a major deal with Coles, a large grocery chain in Australia. They used CloudStack on-premises combined with AWS in the cloud, integrated with both ServiceNow and Citrix CloudPortal Services Manager, with RightScale being the glue.
In 2014 my family settled in the countryside outside London so I could join Rackspace where, as part of the UK executive, I ran presales including solution architecture, consulting and professional services. For a while I also led 24x7 operational delivery and customer success for the top-30 customers in Europe.
This meant I had oversight and leadership of complicated, risky and mission-critical data centre relocations for Metro Bank, Vodafone M-Pesa, Domino's and others. I also enjoyed serving as a media spokesperson and commentator on cloud technology.
In June 2016 I started with SoftwareONE UK Ltd as the Chief Commercial Officer. I was accountable for growth in the UK business and held P&L responsibility. For two years I oversaw a staff of ~90 including sales, technical pre-sales, customer experience, marketing, commercial, and vendor management. I delivered improvements to KPIs such as proportion of new logo revenue, average deal size, social selling index, pipeline vitality, and market share in enterprise. The business grew revenue by more than 20% YoY and profitability by 45%.
I had a brief stint at HyperGrid, ending when they abruptly pivoted to a SaaS freemium GTM, away from the enterprise sale I was hired to build.
Personal and geeky
Some interesting dimensions that Linkedin won’t tell you.
I follow the Exeter Chiefs in rugby union because my family's ancestry is in Devon. To keep fit, I'm a powerlifter with a power rack in my gym. I can squat and deadlift decent weights, but my bench is weak. I enjoy the stillness of mind which comes about when there's a heavy bar on your back.
I started programming in BASIC when I was 11 years old. I’m still a geek at heart, with a keen interest in enterprise technology.
I am a retired MMO gamer and often ended up in guild or raid leadership. You actually learn a lot about virtual-team leadership from gaming (it has been studied). I played WoW and SWTOR for about 12 years.
I love Star Wars, and have bought some Lego for myself. I was a little disappointed in episode 9, and think Rogue One was brilliant.
I was a professional musician for a while, with a recording label and played gigs around Australia.
My wife and I have three wonderful children, living in a Chilterns village in Buckinghamshire, UK.
I'm passionate about making a positive difference to stop climate change, and have written about the facts and the need for urgent action.
Banner image credit
The blog banner photo is by Samuel Ferrara from Unsplash.